Our Approach to Training

Star Valet’s training program ensures every attendant represents your business with professionalism, courtesy, and confidence. Our team is prepared through structured instruction, hands-on guidance, and ongoing supervision to maintain consistent, high-quality service.

Customer Service Standards

Our attendants are trained to create a welcoming first impression. Expectations include:

• Friendly, respectful greetings
• Clear directions and communication
• Positive body language and tone
• Patience with guests of all ages
• Assistance when appropriate

Every interaction must reflect our belief that “Customer Care Begins Curbside.“

Safety & Driving Expectations

Safety is our top priority. Attendants must:

• Maintain a clean driving record
• Follow all traffic and site-specific rules
• Never use mobile devices while operating vehicles
• Adjust mirrors and seating before moving any car

Supervisors monitor driver habits and reinforce training regularly.

Key Control & Accountability

We use a structured key-control system to track every vehicle:

• Secure key storage
• Numbered claim tags
• Logged vehicle entries
• Organized staging areas
• Immediate reporting of any irregularities

This ensures complete accuracy from arrival to departure.

Uniform & Appearance

A consistent, professional appearance is required:

• Company-issued uniform and badge
• Clean, pressed attire
• Closed-toe, slip-resistant shoes
• Neat grooming

Guests trust a team that looks polished and prepared.

Operational Procedures

Attendants follow established procedures to maintain smooth traffic and quick returns:

• Managing flow in drop-off/pick-up areas
• Staging vehicles for efficiency
• Keeping lanes clear and organized
• Communicating volume changes to supervisors

This keeps curbside activity safe and efficient.

On-Site Supervision

Supervisors support each location through:

• Real-time communication
• Appearance and performance checks
• Reinforcement of safety and service standards
• Documentation of any incidents

This ensures consistency across all shifts.

Training Video